Everything you need to trade with confidence
Step-by-step guides for every kind of KampalaSnap user — buyers, sellers, service providers, creators, and affiliate sellers. Pick the audience that fits you, or just scroll.
Buying on KampalaSnap
What KampalaSnap is, what you can do as a buyer, and how to find your way around in plain words.
Step-by-step — pick a username, get a one-time code on WhatsApp or SMS, and finish.
From finding something you like to paying and waiting for delivery — every screen explained.
The full life of an order — from "Pending payment" all the way to "Completed" — and what "Confirm receipt" and your Delivery PIN are for.
What "following" does, how to do it, and how to control your feed.
One rating per shop, plus unlimited posts in the trust feed — how to leave both, edit them, and what they actually do.
One cart, many shops, several orders at checkout — and what happens when items or prices change while you shop.
How orders, payment, and delivery PINs work for buyers.
Search, filters, categories — get to the right item fast.
The 6-digit code that keeps your money safe until you receive your order.
Get notified when shops you like post new items or go live.
Stay on the platform's contact channels — and what to avoid.
Solo listings
Disputes & refunds
Account & security
The difference between blocking and reporting, how to use each, and what happens after you report something.
Setting a password, protecting your phone number, what we collect, and how to close your account if you ever need to.
Link a social account for faster sign-in next time.
Required for selling — verifies your identity for buyers and payouts.