Everything you need to trade with confidence
Step-by-step guides for every kind of KampalaSnap user — buyers, sellers, service providers, creators, and affiliate sellers. Pick the audience that fits you, or just scroll.
Buying on KampalaSnap
Selling on KampalaSnap
Open a shop or service, list items, and start receiving orders.
What to write so buyers tap Buy and don't ask 20 questions first.
Good photos are the biggest single thing you can do to sell more.
How to set prices that sell — and what to do when they don't.
Visibility tools that put your shop in front of more buyers.
How verification works and why it matters to buyers.
For plumbers, photographers, salons, tutors — anyone selling skill instead of stuff.
Verify your MoMo number so we can send your earnings.
What it means to sell here, what it costs to start, and where verification fits in.
From "buyer" to "seller" — pick a shop name, verify your phone the right way, and finish.
Logo, bio, location, social links — the first impression that decides whether buyers stay or scroll past.
Photos, name, description, price, stock — every field on the product upload screen, explained.
Format, length, what works on the feed, how to tag a product, and what to avoid.
The seller side of the order — notification, preparing, dispatching, PIN handshake, payment release.
Prepaid, COD, pickup — the three delivery modes, how to set zones and fees, and why getting this right matters more than you'd think.
What verification unlocks, when it's worth paying for, how to apply, and what changes when you're verified.
Three ways to target a Video Ad. Which one fits your shop, what it costs you, and when each is the right pick.
Verified seller features
The features that just unlocked and how the new advanced controls fit together.
The full lifecycle of the verified-seller subscription, including past_due grace, price-locked grandfathering, and what happens when you skip a month.
Premium products featured beyond your own shop — submission flow, approval, delivery zones, and direct price edits.
Tag your own catalog products in videos for a prominent Buy-now button — same workflow as creators, zero commission.
Withdrawable, maturing and pending balances, the 7-day earnings hold, platform fees, payout methods, the Tuesday/Friday payout window, and what can delay a payout.
How to pause your shop, what happens to existing orders, what happens to your subscription, and how to resume.
The 5 penalty tiers, what triggers each, what they do to your shop, and how to get back to clean status.
What a delivery zone is on KampalaSnap, how they match buyers to fees at checkout, and how to set them up so you never accept an order you can't fulfil.
How to respond fast, what evidence wins, when to refund, and how to keep one dispute from snowballing.
Affiliate program (sellers)
Letting creators promote your products for a commission — when to opt in, how it differs from self-listing, and what the trade-offs are.
The opt-in flow, the terms you accept, what changes for your shop the moment you opt in, and how to step out of it later.
The submission form, the admin review workflow, how to handle "changes requested," and what gets approved fast.
Strategy for choosing rates per product, how creator tiers gate visibility, and how to think about the economics.
How creators find products, what they look for, and what you can do to make yours the obvious pick.
The admin-approval workflow for catalog price + commission changes — why it exists, the 48-hour review, and how creators see your pending changes.
Per-product delivery configuration for catalog items, why it matters for creator promotion, and how to set zones that match real shipping economics.
Leaving the program cleanly — the 30-day creator-protection lock window, what stays alive during it, and how to re-enter later.